Files encrypted? Don't delete anything.
Recovering Files Encrypted by Ransomware
When ransomware encrypts files, deleting, formatting or using untrusted tools can increase the damage. Fast, organised handling preserves your assessment options.
- 99%
- Privacy & security
- 50K+
- Files recovered
- +25
- Years of experience
Speed matters, but randomness is more dangerous.
What to do when your files are encrypted?
- 01
Isolate the device
Stop using the affected device or server as much as possible.
- 02
Keep the files
Don't delete the encrypted files, and keep the ransom note and the strange extension.
- 03
Stop random tools
Don't install untrusted decryptors and don't format the device.
Recovery starts by understanding the infection type.
Business data recovery after a ransomware attack
The infection type, the encrypted files and the available backups are inspected. In a business environment we review servers, storage media and backups to determine recovery chances and reduce downtime impact.
Inspect the case
Choose the path
Safe recovery
FAQ
Don't pay and don't format before assessment.
It may be possible depending on the encryption type, the backup state and the infection method.
Usually not; removing the virus may stop the damage but it doesn't decrypt the files.
The decision is not advised before a technical assessment, because paying doesn't guarantee recovery.
Not always; some families have known decryptors and some don't. We start by identifying the infection and assessing the options and backups before making any promise.
Paying is not advised — it doesn't guarantee recovery and can mark you as a repeat target. Evaluate all technical options first.
Keep separate, offline backups, patch your systems, and limit permissions; we can help you set up a protection plan after recovery.
Next step
Send case detailsIsolate the device and keep the ransom note.
Send the file extension, the ransom note and a description of the affected devices. We assess the case without inaccurate promises.